OrderHereTulsa

Follow us

​​ ​Your Favorite Restaurants Delivered! ​​

?

HERE ARE THE FAQs!

We've compiled a list of the most relevant questions and concerns in the order that they would arise.
Some areas of intrest that aren't covered here may be considered trade or training
material and is only available during orientation for hired drivers.
  1. Q

    How Do I Get Paid?

    A

    Drivers receive a base pay amount for each delivery plus any/all tips that are included. Base pays vary by vendor and delivery location and will always be a guaranteed minimum of $1.25 per delivery. The delivery fee and any prepaid tip will always be displayed on each order you receive. Any cash tips/gratuities collected upon delivery are yours to keep.
  2. Q

    When Do I Get Paid?

    A

    Payments are direct deposited at 12:00 a.m. CST every Tuesday and your funds should be available immediately, however, times can vary depending on your bank or financial institutions policies. Any driver report (account) with a negative balance will be settled at this time and any amount due to Order Here Tulsa will be deducted from your payment. At this time we currently do not offer any type of early cash out options but we expect to have fee based options in the near future.
  3. Q

    What Is An O-Link Card?

    A

    Your O-Link Driver Pay Card is your primary method of payment to restaurants and vendors for orders. Your O-Link card balance and functionality are controlled remotely and each cards' capabilities and limits can be adjusted for each order. When paying with your O-Link Driver Pay Card always run as credit. Not all orders will require payment when picked up and drivers are notified in each case.
  4. Q

    What If I Lose My O-Link Card?

    A

    If Your O-Link card gets lost or stolen, IMMEDIATELY contact driver support. DO NOT proceed with any orders or complete any deliveries unless you are cleared by driver support. Replacement cards are available for $4.99. Drivers without O-Link cards are ineligible for shifts. After you've received & activated your replacement O-Link Card, you'll be able to go LIVE again.
  5. Q

    What If My O-Link Card Get's Declined?

    A

    In the rare event that your O-Link Driver Pay Card should get declined for any reason, simply contact driver support by clicking on the yellow icon in your Driver Portal.
  6. Q

    What If The Vendors Total Is Different Than My App Total?

    A

    Don't worry. Oftentimes the vendors total won't be exactly the same as what appears in your driver app. The funding amount for each order allows for variances and whatever your base pay is for that delivery is guaranteed. If the totals do not match and your O-Link card gets declined, confirm with the vendor that the items are correct and that there aren't different charges being applied for lunch or dinner proportions. If the items are correct contact driver support. *If an items price has changed we'll reward you for reporting it.
  7. Q

    Are Uniforms Required?

    A

    The short answer is ABSOLUTELY. Identifiable clothing/gear, accessories, people skills, and customer service is what sets OHT apart from app drivers and other delivery services. Any 1 piece of clean, visible, logo-bearing clothing item or hat, along with your lanyard is required when going live and delivering orders.
  8. Q

    What If The Vendor Hasn't Received My Order?

    A

    The are several possible reasons why a vendor might not receive an order or experience delays in receiving orders. In every instance you should first, go ahead and place the order for take-out. Next, contact driver support. Remember to always be courteous and polite even if the restaurant or vendor is responsible for mistakes or delays.
  9. Q

    How & When Can I Deliver?

    A

    It's easy. Orders are dispatched to drivers who are actively on a shift. Simply request a shift by going "LIVE". This let's us know you're available to accept and deliver orders. Your driver app will let you know when you've been placed on a shift. Shifts can also be scheduled for future dates & times. We do not block out shifts, however, due to the nature of this service we cannot guarantee the volume or frequency of orders you receive.
  10. Q

    How Does It Work?

    A

    Our app and website features a popular selection of local restaurant menus & vendor items available for delivery. Orders are placed with us, transmitted or given to the restaurant or vendor, picked up by our drivers, and then delivered to the customers door. Customers pay a delivery fee plus a small service charge for our services.
  11. Q

    What If I Don't See My Deposit?

    A

    Is this your first payment or a new account? If Yes to either, check with your financial institution to make sure your payment isn't pending or that there aren't any types of holds or verification processes in progress. Make sure that no federal or bank holiday preceded the payment date as this will affect posting times. If none of these things apply, contact driver support and we'll be glad to help.
  1. Q

    What If I Get Pulled Over (Traffic Stop), Get Into An Accident, Or Get Delayed For Any Reason During A Delivery?

    A

    Contact driver support IMMEDIATELY if you get delayed for any reason. If a situation requires you to contact law enforcement or emergency personnel you should always call 911 first, then driver support immediately afterwards if possible. Additionally, we require that you notify us anytime that you come into contact with law enforcement during a delivery, even if it doesn't affect your ETA.
  2. Q

    What If There's No Answer At The Customers Door?

    A

    1) Confirm that the physical house/building number matches the number of the delivery address in your driver app. 2) KNOCK AND RING DOORBELL NO LESS THAN TWO(2) MORE TIMES. 3) CALL THE CUSTOMER. IF THERE'S NO ANSWER SEND ONE(1) TEXT MESSAGE TO THE CUSTOMER AND THEN PLACE A SECOND CALL. ALWAYS LEAVE ONE(1) VOICEMAIL AND SEND ONE(1) TEXT MESSAGE. 4) If there's still no answer, hang a door tag then contact driver support. DO NOT LEAVE UNTIL DRIVER SUPPORT DOCUMENTS YOUR ATTEMPT!
  3. Q

    What If I Get A C.O.D Order?.

    A

    Currently, accepting a C.O.D order is optional. Cash orders are paid for by the driver either from his/her own personal monies or by transferring an equally available pending payment amount from your driver report (account) to your O-Link card to use as payment to the vendor for the order. Any amount due to Order Here Tulsa will either be deducted from the remaining balance in your driver report (account) or settled on your payment date. Driver reports with a negative -$0.00 balance aren't eligible for C.O.D orders.
  4. Q

    How Can I Order Additional Uniforms & Accessories?

    A

    You can add to your collection of driver swag simply by visiting our gear & accessories pages. You can access this and more in the Driver Portal.
INTERESTED?
PLEASE NOTE: THIS IS NOT A JOB OFFER. THIS PAGE AND IT'S CONTENTS ARE STRICTLY FOR INFORMATION PURPOSES. BY CLICKING BELOW YOU ARE REQUESTING TO CONTINUE YOUR CANDIDACY IN THE APPLICATION PROCESS.
Yes, I'm Interested!
Couldn't find what you were looking for?
E-mail Us